Shipping & Delivery Policy
Emma & James Vancouver
At Emma & James Vancouver, we strive to process and deliver your order as efficiently and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
Order Processing Time
Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that processing times do not include weekends or public holidays.
Estimated Delivery Time
The typical delivery time is 7–15 business days, depending on your location and shipping conditions.
Delivery times are estimates only and may vary due to factors beyond our control, such as carrier delays, customs processing, or busy holiday periods.
Shipping Method & Fulfilment
Orders are handled by our trusted international fulfilment partners and shipped directly to the customer. This allows us to offer a wider range of products at competitive prices.
Depending on the destination, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Rates may vary depending on:
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Destination
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Package weight
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Selected shipping method
Any applicable shipping fees will be clearly shown before you complete your purchase.
Liability & Delivery Issues
Responsibility transfers to the customer once the tracking information confirms that the package has been delivered to the address provided at checkout.
Emma & James Vancouver is not responsible for packages that are lost or delayed due to incorrect or incomplete address information.
Requests for address changes or corrections must be made within 24 hours after placing the order.
We strongly recommend that you carefully review all shipping information before completing your purchase.
Shipping Questions
If you have any questions regarding shipping or delivery, please contact us at:
Emma & James Vancouver